Refund Policy
Pancake Volleyball Returns and Refunds
We want you to love your Pancake Volleyball gear. If something isn’t quite right, we’ve got you covered.
First Things First. Can I Return It?
Eligible items can be returned within 30 days of delivery.
To qualify:
Items must be unused, unwashed, and in their original condition
All tags and original packaging must be included
Proof of purchase is required
How to Start a Return
Email us at pancakevolleyball.brand@gmail.com to request a return.
Please note:
Returns must be approved before shipping
Items sent back without prior approval will not be accepted
Once approved, we will send step-by-step return instructions
The return address will be shared after your return request is started
Damaged or Wrong Item
If your order arrives damaged or we sent the wrong item, contact us as soon as possible and we’ll make it right.
Return Shipping
We provide return labels only if your item was damaged in transit or if you received the wrong item
For all other reasons, including fit, sizing, or a change of mind, return shipping costs are the responsibility of the customer
Exchanges
To keep things moving quickly, we do not offer direct exchanges.
Instead:
Start a return for your original item
Once approved, place a new order
Only items that meet our return requirements are eligible for repurchase or exchange.
Final Sale Items
The following items are not eligible for return:
Limited drops, custom, or made-to-order items
Sale items
Gift cards
Refunds
Once we receive and inspect your return, we will email you with an update.
Approved refunds will be issued to your original payment method within 10 business days.
Need Help?
If you have questions or need clarification, email us anytime at pancakevolleyball.brand@gmail.com